Shipping Information
We deliver precision and performance to courts worldwide (excluding some remote regions and specific areas in Asia). All orders are processed within 1-2 business days before dispatch.
Shipping Methods & Timeframes
| Method | Carrier | Cost | Delivery Timeframe (After Dispatch) | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | ÂŁ12.95 | 10-15 business days | Faster, tracked delivery for essential gear like ball machines, court equipment, or coaching tools. |
| Free Shipping | EMS | FREE on orders over ÂŁ50 | 15-25 business days | Economical delivery for accessories, grips, balls, and bags. |
Note: Delivery times are estimates and may vary based on destination and customs processing. You will receive tracking information once your order ships.
Our Returns & Exchanges Promise
We stand behind every racquet, machine, and accessory. If your gear isn’t the perfect match for your game, we offer a straightforward 15-day return window from the date you receive your order for most new, unused items in original packaging.
The Returns & Exchanges Process: Step-by-Step
- Initiate Your Request
Contact our customer service team at [email protected] within 15 days of delivery. Use the subject line “Return/Exchange Request” and include your order number and item details. - Receive Your Return Authorisation (RMA)
We will review your request and, if approved, provide a Return Merchandise Authorisation (RMA) number and detailed return instructions. Returns without an RMA cannot be processed. - Pack and Ship Your Return
Securely pack the item(s) in their original packaging with all accessories, manuals, and tags. Include a copy of your order confirmation. Ship to our UK warehouse address provided in your RMA instructions using a trackable service. - Inspection and Processing
Our team inspects returned items to ensure they are in new, unused, and resalable condition. This takes 3-5 business days after arrival at our warehouse. -
Completion of Your Request
- For Refunds: Your refund is initiated immediately upon successful inspection.
- For Exchanges: We ship the replacement using your preferred method. If out of stock, we contact you to discuss alternatives or issue a refund.
Return Shipping & Costs
Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item). The original shipping fee is non-refundable. For exchanges to a different product or size, we cover the standard shipping cost to send the new item to you.
Refund Timeline and Method
Refunds are processed to your original payment method:
- Credit/Debit Card (Visa, MasterCard, JCB): Refunds appear on your statement within 5-10 business days after we process them.
- PayPal: Refunds typically reflect in your PayPal account within 3-5 business days.
You will receive an email notification once your refund has been issued.
⚠️ Items Not Eligible for Return or Exchange
To ensure the safety, hygiene, and performance integrity of our specialised equipment, the following items are final sale and cannot be returned or exchanged unless they arrive defective or damaged:
- Grips (due to hygiene reasons once packaging is opened).
- Balls that have been opened or used.
- Personalised or custom-made items.
- Any product where the original packaging, seals, or tags have been removed, damaged, or discarded.
Analysis Note: This policy aligns with the nature of your product range—hygiene-sensitive items like Grips and consumables like Balls are logically excluded to protect all players.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you. Please provide photos of the product and packaging to assist us.
Need Assistance?
Our team—fellow players and enthusiasts—is here to help. Contact us for any questions:
- Email: [email protected]
- Postal Address (Returns by Authorisation Only):
58 Berryden Rd, Aberdeen, GB AB7L 3OP - Website: racquetballtennis.com
We aim to respond to all inquiries within 24 hours on business days.