Privacy Policy

At RacquetDepot (“we”, “us”, “our”, or “the Company”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website racquetballtennis.com (the “Site”) or make a purchase from us.

Our clientele—dedicated players, coaches, and enthusiasts—values efficiency, reliability, and precision. Just as we design our checkout process to be straightforward and secure, we apply the same player-centric, no-nonsense approach to data privacy. We encourage you to read this policy carefully to understand our practices.

1. Information We Collect

We collect information that you provide directly to us and data collected automatically when you use our Site.

Information You Provide:

• Identity and Contact Data: Name, email address, billing and shipping address, phone number.
• Financial and Transaction Data: Payment information (processed securely via our payment gateways), order history, and purchase details. We do not store your full payment card details on our servers.
• Account Data: If you create an account, we store your login credentials (encrypted), saved shipping addresses, and payment preferences to enable faster future purchases.
• Communication Data: Records of your correspondence with us via email (e.g., [email protected]).

Information Collected Automatically:

• Technical and Usage Data: IP address, browser type and version, time zone, operating system, device information, and details of your visit to our Site (pages viewed, navigation paths).
• Cookie Data: Please see our dedicated section on Cookies and Tracking Technologies below.

2. How We Use Your Information

We use your personal data for purposes aligned with our legitimate business interests and to fulfil our contractual obligations to you, always with a focus on security and simplicity.

• To Process and Fulfil Your Orders: To manage payment, shipping, delivery, returns, and warranty support for equipment like ball machines, grips, and balls.
• To Manage Our Site and Your Account: To provide a secure, efficient, and personalised experience, including one-click checkout for account holders.
• For Customer Service and Communication: To respond to your inquiries, provide order updates, and handle returns or complaints.
• For Security and Fraud Prevention: To protect our Site, business, and customers, in line with our commitment to “Absolute Security”.
• For Business Operations: To analyse Site performance, improve our product range (e.g., Accessories, Coaching Equipment), and manage our international operations from our UK base.

3. Data Sharing and Disclosure

We treat your data with the same professionalism we apply to our equipment. We do not sell your personal data.

• Service Providers: We share data with trusted third parties who perform essential services under strict contracts, such as:
  • Payment processors (e.g., for Visa, MasterCard, JCB, PayPal transactions).
  • Shipping and logistics partners to deliver your order worldwide.
  • IT and cloud hosting providers to support our Site operations.
• Legal Obligations: We may disclose data if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred as a business asset.

4. International Data Transfers

We operate globally and ship from our UK warehouse. Your data may be transferred to and processed in countries outside the UK/European Economic Area (EEA), such as to our service providers. We ensure such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities.

5. Data Storage and Security

Your security is our priority, both on and off the court.

• Retention: We retain personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
• Protection Measures: We implement robust technical and organisational measures, including:
  • Industry-standard encryption (SSL) for data transmission.
  • Secure, certified payment gateways.
  • PCI-DSS compliance for payment processing.
  • Regular security assessments of our systems.

6. Your Rights (Subject to Applicable Law)

Depending on your location (e.g., UK, EEA), you may have rights regarding your personal data, including:

• Right of Access: To request a copy of your personal data.
• Right to Rectification: To correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): To request deletion of your data under certain circumstances.
• Right to Restrict or Object to Processing: To limit or object to how we use your data.
• Right to Data Portability: To receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before proceeding.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance performance, analyse trends, and personalise your experience—much like choosing the right grip for your game.

• Essential Cookies: Necessary for the Site to function, including secure checkout and account login.
• Analytical/Performance Cookies: Help us understand how visitors interact with our Site (e.g., pages visited), allowing us to improve its structure and content.
• Functionality Cookies: Remember your preferences (like language or region) to personalise your visit.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements about our products (e.g., Balls, Ball Machines) on other websites.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site, such as one-click checkout.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., PayPal). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

RacquetDepot – Delivering Precision, Performance & Trust to Courts Worldwide.