Welcome to the RacquetDepot FAQ. We’re here to provide clear, direct answers to your questions about our products, delivery, and services. As players ourselves, we’ve designed this resource to get you the information you need quickly, so you can spend less time searching and more time on court.
About RacquetDepot & Our Products
Who is RacquetDepot for?
Our target clientele is the dedicated, performance-focused player, coach, and enthusiast across racquet sports (Tennis, Squash, Badminton, Pickleball, Padel). We cater to those who value professional-grade equipment, from essential accessories and grips to specialised gear like ball machines and court equipment. Whether you’re training, competing, or upgrading your kit, we provide the gear.
What is your product range and speciality?
We focus on performance and essentials. Our deep catalogue includes high-demand items like Balls, Grips, and Accessories across multiple categories, with a strong emphasis on specialised equipment such as Ball Machines, Ball Machine Parts, and Coaching Equipment. Our style is straightforward, efficient, and built for players who know what they need.
Do you sell products for specific sports?
Yes. We consolidate gear for Tennis, Squash, Badminton, Pickleball, and Padel. You can order items for multiple sports in one shipment, saving time and simplifying logistics.
Ordering, Payment & Account
What payment methods do you accept?
We accept all major credit and debit cards: Visa, MasterCard, and JCB. We also accept PayPal for a fast and secure checkout experience.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your details for faster future purchases, and manage returns more easily.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways. We do not store your full payment card details on our servers.
Global Delivery & Shipping
Where do you ship from and to?
All orders are dispatched from our specialist warehouse in Aberdeen, UK (58 Berryden Rd, Aberdeen, GB AB7L 3OP). We ship globally to serve our international community. Please note, delivery to some remote areas (particularly in parts of Asia and other regions) may be restricted or subject to extended timelines, which will be confirmed at checkout.
What are my shipping options, costs, and timelines?
- Standard Shipping (DHL/FedEx): Cost is £12.95. Estimated delivery is 10-15 business days after dispatch. Ideal for faster delivery of essential gear, parts, and time-sensitive needs.
- Free Shipping (EMS): FREE on orders over £50 (£12.95 applied to orders under £50). Estimated delivery is 15-25 business days after dispatch. A great economical choice for larger orders, bulk purchases (like Balls, Grips), and planned upgrades.
Please note: All orders are processed and packed within 1-2 business days before being handed to the carrier. The delivery times above start after this dispatch.
Will I have to pay customs or import duties?
For orders delivered outside the UK, local customs, taxes, or import duties may be applied when your package arrives in your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We declare all packages accurately as “Sports Equipment” to facilitate a smooth customs process.
How can I track my order?
Once your order is dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to track your package directly with the carrier (DHL, FedEx, or EMS).
Returns, Refunds & Exchanges
What is your returns policy?
Your satisfaction is paramount. If any item doesn’t meet your expectations, you may return it in its original, unused condition within 15 days of receipt. To initiate a return, please contact our team at [email protected] for instructions and a Return Authorisation.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is faulty or we sent the incorrect product. In those cases, we will provide a prepaid return label or reimburse your return shipping costs.
How long does it take to process a refund?
Once we receive the returned item and inspect it to ensure it’s in original condition, we will process your refund to the original payment method. This typically takes 5-10 business days after we receive the return.
Product Support & Technical Questions
I need help with a Ball Machine or specific part. Can you assist?
Yes. Our team lives and breathes racquet sports and has extensive knowledge of our equipment, especially specialised items like Ball Machines and their parts. For technical questions, compatibility, or setup advice, please contact us directly.
Do you offer product warranties?
Warranties vary by manufacturer and product. Details for specific items are listed on their product pages. If you have a warranty claim, contact us with your order details, and we will guide you through the process with the manufacturer.
Need more help? Our team is here to assist with any questions not covered here. Contact us at [email protected].
RacquetDepot – Delivering Precision, Performance & Savings to Courts Worldwide.